Care Quality Commission
In March 2015 Hartlepool & District Hospice received an unannounced inspection from the Care Quality Commissioner (CQC)
The CQC report reflects the excellent care that the Hospice delivers and how it strives towards meeting the community’s needs. An overall ‘Good’ rating was given with recognition of ‘Outstanding’ for being a Caring provider. The Hospice strives to ensure that it complies with the CQC’s regulations and provides a service which is Safe, Effective, Well-led, Responsive and Caring.
Jonathan Ellis, Director of Policy and Advocacy, at national hospice and palliative care charity Hospice UK, said:
“We are delighted that more than nine in ten hospices have been rated good or outstanding by the Care Quality Commission, highlighting the remarkably high standard of care they provide. It reflects the expertise, passion and commitment of hospice staff and volunteers and the strong leadership and positive work culture within the sector.
“With its holistic, highly caring approach, hospice care can be transformative for dying people and their families, however we know there is no room for complacency and delivering good or outstanding care is an ongoing process.
“At a time when there is growing public concern about the quality of care that people receive in the health and social care system, hospices are demonstrating that it is possible to deliver expert care with compassion. Many hospices are working in partnership with other local services to help make sure that everybody gets the care they deserve and need, wherever they may be cared for.”