Patient & Carer Feedback

We want to know how we are doing, we are constantly reviewing and improving our services. Here are some comments from patients and carers, we would love to hear from you too!

"You are all such lovely people and you carry out your duties with such dignity and care it is very humbling."

……The donation was just a little thank you …does not begin to show how all the family feel about how well Mam was cared for by all of the staff of Alice House.
As a nurse myself, I appreciate fully, how difficult it is to give quality care to a compromised client and an unwell person can be challenging due the nature of the illness and being displaced from their family home.  
I can only congratulate you all on the hard work and commitment given to ensure a homely atmosphere and a friendly one at that.
I mean everything sincerely, and I honestly think your facility is unique with a unique group of staff, I don’t know how you’ve managed to do it – honestly, you are a one off and to be commended on the fact.

“A very big thank you, this is not enough but I cannot find the words to express my gratitude.”

“Nothing at all is a problem for any of the staff, their dedication, care and treatment was second to none and thank you for treating my husband with the utmost respect and dedication.”

“The kindness, compassion and warmth from the whole Hospice Team is so reassuring that panic begins to subside.  This Hospice is a place of healing due to every person playing their part.  Thank You.”

“When we were told there was a place in the Hospice for my husband it seemed quite daunting but arriving in this home from home paradise with all these angels we were and are so privileged for both my husband and myself to be cared for.”

“Until one experiences the Hospice care it is impossible to imagine the difference in comparison to other healthcare, none having come close to their standard.”

“The Hospice helped me to come to terms with my illness and the staff were so helpful to my husband and family.  The staff are kind, caring and thoughtful.”  (Day Hospice User)

“I enjoyed my time here and will miss it very much when I leave, it is excellent, staff and volunteers.” (Day Hospice User)

“These are the most caring group of people I have ever met.” (Day Hospice User)

“…You all do an amazing job, unfortunately it is only when you come to need the Hospice that you appreciate how wonderful it is.”

“…when mam was transferred to the Hospice we were taken aback by your compassionate, loving and caring approach.”

“I am afraid words are not enough to describe how much you have given me my life back…”

“Without you my husband and I would have no time to go places together.  We know she is cared for and loved with you; she calls it her inner sanctum and feels happy there.” (Respite Care)

“I felt relaxed for three days following a massage treatment.” (Complementary Therapy)

“This is my hour in the week of total me time.” (Complementary Therapy)

Useful links

Related leaflets


I want to find out what's happening

Latest news

UK Runners needed urgently!

Running partners needed for dedicated multi marathon runner Lee Dodgson

Follow #LEJOGAH’s progress along their multi marathon challenge

Lee Dodgson and John Hewitson started their run from Land’s End to John O’Groats on Sunday 14 May to cover the 827 miles in 16 days in aid of Hospice care.

  • Registered charity No. 510824
  • Company No. 1525658
  • © Alice House Hospice 2017

Hartlepool Hospice Ltd (known locally as Alice House Hospice and formerly Hartlepool & District Hospice)
Registered office: Alice House, Wells Avenue, Hartlepool, TS24 9DA.